RETURNS/EXCHANGES
How long does it take to receive my package?
Happy to share our shipping times have resumed to normal. Please allow 1-3 business days for your items to ship! Please note custom & upcycled suits can take 1 week to ship!
Thank you SO much for your patience and supporting our small business! Please note orders places Friday- Sunday will ship following week/ Mondays typically!
***Please note custom & upcycled suits can take 1 week to ship!
Send us a DM or shoot us an email
here to inquire about shipping times and or order status.
Questions about your order? Update shipping address? Where's my order? Please email us at contactlagoondesigns@gmail.com
I need to cancel my order?
No problem, we do have a $5 restocking fee. Please email us within 24 hours of order placed and a refund will be issued.
What shipping carriers do you use?
USPS- Once your purchase is fulfilled it typically will take 1-5 business days to arrive with USPS. Allow 24hours for your tracking number to activate. (if you would like faster shipping please contact us!)
UPS shipping is available for expedited shipping.
International orders may take up to 10-12 days to arrive with USPS.
Do you ship internationally?
YES WE DO!
FREE International shipping to CANADA/ MEXICO/ AUS/ NZ on orders $100+
Otherwise a $15.00 will be added at checkout.
REST OF THE WORLD $25.00 FLAT RATE.
* Please note we are not responsible for custom clearance fees.
How do I exchange or return an item?
We will gladly accept unworn, unwashed or defective merchandise for store credit or exchange ONLY within 30 days of item received. We do offer exchanges/ store credit for CUSTOM SUITS Please email us at contactlagoondesigns@gmail.com You will receive further details and a printable return label on US!
SALE and CLOTHING items are FINAL SALE.
International Customers must return their items for exchange at their own expense.
By ordering through www.lagoondesigns.com you agree to these terms and conditions regarding shipping, returns and exchanges.
Online Hours: Mon-Fri 8-6pm. Please note orders places on Friday-Sunday will ship out by Monday.
FREQUENTLY ASKED QUESTIONS
How do I order one of those patchwork bikinis?
Our Upcycled bikinis are a limited edition item and one of a kind. We take our left over fabrics/ pieces and intricately sew them to create a new suit. It's kind of a surprise what you will receive but that's the best part! Each one is unique, just like you! You can find them under our
custom suit tab!
How can I get help with sizing?
Send us a DM on Instagram or send us an email at contactlagoondesigns@gmail.com
I want to make a custom suit, but don't know where to start?
See our CUSTOM SUITS tab above. You'll be able to find all of our styles and colors. If you have any questions, please feel free to email us and we'd be happy to walk you through each step.
How do I become a brand ambassador?
Please see our ambassador page "TRIBE" located at the bottom of your screen!
Do your suits come with padding?
All suits are padding free (EXCEPT) The Kiara top & Hana Top comes with removable padding. We will be introducing more styles with padding, underwire and hardware in future collections.
