How can I get help with sizing?
Send us a DM on Instagram or send us an email at contactlagoondesigns@gmail.com
Will my t-shirt shrink?
ALL women's tees and tie dye tees are preshrunk
Our 100% combed and ring-spun cotton tees will not shrink enough to size up. We Promise! :)
How do I become a brand ambassador?
Please see our ambassador page "TRIBE" located at the bottom of your screen!
SHIPPING/RETURNS/EXCHANGES
How long does it take to receive my package?
**November Shipping times: Your package will ship within 2-3 days of purchase. Please email or DM us for exact shipping times on your order.
(Holiday pre-sale items ship December 2nd or sooner.)
(Black friday orders ship December 13th or sooner.)
I need to cancel my order? No problem, we do have a $5 restocking fee. Please email us within 24 hours of order placed and a refund will be issued.
What shipping carriers do you use?
USPS- Once your purchase is fulfilled it typically will take 1-5 business days to arrive with USPS. Allow 24hours for your tracking number to activate. (if you would like faster shipping please contact us!)
&
International orders. Free shipping for orders $150+
Flat rate of either $15 or $25 // ships worldwide.
Do you ship internationally?
YES WE DO!
CANADA/ MEXICO/ AUS/ NZ- $15.00 FLAT RATE/ FREE FOR ORDERS $150+
REST OF THE WORLD $25.00 FLAT RATE.
* Please note we are not responsible for custom clearance fees.
How do I exchange or return an item?
Please email us at contactlagoondesigns@gmail.com You will receive further details and a printable return label on US!
***Please note that returns and exchanges must be made within 10 days of item received. All return/ exchange request will not be accepted after 10 days of purchase. We will gladly accept unworn, unwashed or defective merchandise for return or exchange.
All sale items and jewelry are FINAL SALE.
Items purchased with a discount code are exchangeable/store credit within 10 days of item received. (Black Friday, Cyber Monday, Summer Sales etc.)
International Customers must return their items for exchange at their own expense.
By ordering through www.lagoondesigns.com you agree to these terms and conditions regarding shipping, returns and exchanges.
How long will it take to get my refund?
Once the item is shipped back to our office we will confirm your refund within 2 business days. Your return payment will be issued with a confirmation email.
