FAQ

How can I get help with sizing?

Send us a DM on Instagram or send us an email at contactlagoondesigns@gmail.com

I want to make a custom suit, but don't know where to start?

See our CUSTOM SUITS tab above. You'll be able to find all of our styles and colors. Checkout with your SIZE ONLY and in notes at checkout provide your style and color details. If you have any questions, please feel free to email us and we'd be happy to walk you through each step.

How do I become a brand ambassador?

Please see our ambassador page "TRIBE" located at the bottom of your screen!

Do your suits come with padding?

All suits are padding free (EXCEPT) The Kiara top comes with underwire and removable padding. We will be introducing more styles with padding, underwire and hardware in future collections.

SHIPPING/RETURNS/EXCHANGES

How long does it take to receive my package?

October Shipping Times

1. NOT IN A HURRY: Free USA Shipping: Ships in 1-2 days roughly, takes 3-4 days to arrive from ship date.

2. I NEED MY ORDER SOON: $10 Priority shipping. Ships in 24 hours, arrives in 2-3 days roughly.

3. I NEED MY ORDER ASAP: $20 Express shipping: Ships in 24 hours, arrives in 1-2 days. (This option is no longer available. This option will be updated once carriers can confirm on time delivery!

Thank you SO much for your patience and supporting our small business!

Please note orders places Friday- Sunday will ship following week/ Mondays typically!

Questions about your order? Update shipping address? Where's my order? Please email us at contactlagoondesigns@gmail.com

I need to cancel my order?

No problem, we do have a $5 restocking fee. Please email us within 24 hours of order placed and a refund will be issued.

What shipping carriers do you use?

USPS- Once your purchase is fulfilled it typically will take 1-5 business days to arrive with USPS. Allow 24hours for your tracking number to activate. (if you would like faster shipping please contact us!)

UPS shipping is available for expedited shipping.

International orders may take up to 10-12 days to arrive with USPS.

Do you ship internationally?

YES WE DO!

FREE International shipping to CANADA/ MEXICO/ AUS/ NZ on orders $75+

Otherwise a $15.00 will be added at checkout.

REST OF THE WORLD $25.00 FLAT RATE.

* Please note we are not responsible for custom clearance fees.

How do I exchange or return an item?

We will gladly accept unworn, unwashed or defective merchandise for store credit or exchange ONLY within 10 days of item received.

Please email us at contactlagoondesigns@gmail.com You will receive further details and a printable return label on US!

**Please note we do not offer refunds for SALE and CLOTHING items. These are FINAL SALE.

CUSTOM SUIT orders are exchangeable/ store credit only!

Items purchased with a discount code are exchangeable/store credit within 10 days of item received. (Black Friday, Cyber Monday, Summer Sales etc.)

International Customers must return their items for exchange at their own expense.

By ordering through www.lagoondesigns.com you agree to these terms and conditions regarding shipping, returns and exchanges.

Online Hours: Mon-Fri 8-6pm. Please note orders places on Friday-Sunday will ship out by Monday.

FAQ

SHIPPING/RETURNS/EXCHANGES

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