Where are you located?
KAUAI, HAWAII
Will my t-shirt shrink?
ALL women's tees and tie dye tees are preshrunk
Our 100% combed and ring-spun cotton tees will not shrink enough to size up. We Promise! :)
How do I become a brand ambassador?
Please see our ambassador page "TRIBE" located at the bottom of your screen!
SHIPPING/RETURNS/EXCHANGES
How long does it take to receive my package?
Your package will ship within 1-3 days of purchase. Please note all swimwear is made to order!
What shipping carriers do you use?
USPS- Once your purchase is fulfilled it typically will take 1-4 business days to ship with USPS. Allow 24hours for your tracking number to activate. (if you would like faster shipping please contact us!)
&
DHL for international orders. A flat rate of either $15 or $25 // ships worldwide within 2-3days.
Do you ship internationally?
YES WE DO!
CANADA/ MEXICO/ AUS/ NZ- $15.00 FLAT RATE (1-3DAYS)
REST OF THE WORLD $25.00 FLAT RATE. (2-3DAYS)
* Please note we are not responsible for custom clearance fees.
How do I exchange or return an item?
Please email us at contactlagoondesigns@gmail.com. You will receive further details and a printable return label on US!
***Please note that returns and exchanges must be made within 20 days of purchase. All return/ exchange request will not be accepted after 20 days of purchase. We will gladly accept unworn, unwashed or defective merchandise for return or exchange. All sale items and jewelry are FINAL SALE, this includes items purchased with a discount code.
International Customers must return their items for exchange at their own expense.
How long will it take to get my refund?
Once the item is shipped back to our office we will confirm your refund within 2 business days. Your return payment will be issued with a confirmation email.
